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Privacy Charter

Privacy Charter 

The present Charter is established by SRL Dokeos whose registered office is located at rue Provinciale, 264, 1301, Bierges, which can be contacted at the following e-mail address:, registered at the ECB under the number: BE 0862 938 031 (hereinafter referred to as “Dokeos” or “we”). This Charter applies to the website corresponding to the address (hereinafter referred to as the “website”) as well as to all instances of the Dokeos software hosted on behalf of our clients. The purpose of this notice is to inform you about how we collect and process your personal data. Dokeos and TUDIO, a service of Dokeos, take your privacy and the security of your personal data very seriously. We act in full transparency, in accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “General Data Protection Regulation” or “GDPR”). If you wish to respond to any of the practices described below, you may contact us at


By accessing and using the website, you declare that you have read the information described below, that you accept this Charter, and that you expressly consent to our collecting and processing, in accordance with the conditions and principles described below, the personal data that you communicate to us through the website or the software, for the purposes indicated below.

You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on the consent previously given.

What data do we collect? 

By visiting and using the website, you expressly consent to us collecting and processing the following personal data in the manner and on the basis described below:

  • your domain of origin (dynamic IP address), which is automatically detected by the server each time you visit the website
  • if applicable, your e-mail address if you have voluntarily provided it to us, e.g. via the contact or quotation form;
  • information about the pages you have visited on the website
  • any other information you have voluntarily provided to us;
  • We may also collect non-personal data. We may also collect non-personal data. These data are called non-personal because they do not allow the direct or indirect identification of a specific person. It may therefore be used for any purpose, for example, to improve the website or the software and information it contains.

In the event that non-personal data are combined with personal data in such a way that identification of the data subjects is possible, such data are treated as personal data until it is impossible to link them to a specific person.

How do we collect your data?

We collect your personal data in the following ways:

  • when you contact us via the contact form on the website;
  • when you fill in the quote request form;
  • by one or more cookies.

What goals are we pursuing?

Your personal data will only be collected and processed for the purposes mentioned below:

  • to answer your questions or remarks (e.g. questions about our software) ;
  • to provide you with training content tailored to your needs;
  • to inform you about our products and services
  • to improve the quality of the website and the information it contains.

How long will your data be kept?

We will only keep your personal data for as long as is reasonably necessary for the purposes for which it is to be used and in accordance with legal and regulatory requirements, but for no longer than 2 years.

What are your rights, and how can you exercise them?

By means of a written, dated, and signed request, sent to the address mentioned in point of this Charter and providing proof of your identity (by attaching a copy of your identity card/passport), you can ask us to :

  • to obtain free of charge written communication or a copy of your personal data that have been collected. The copy of your data will be communicated to you at the latest within one month after receipt of your written request;
  • to obtain, free of charge, as soon as possible and at the latest within one month, the rectification of your personal data that are inaccurate, incomplete, or irrelevant, as well as to complete them if they are incomplete;
  • to limit the processing of your personal data, in particular in the following cases:

1) when you contest the accuracy of the data and only for as long as is necessary for us to verify it;

2) when, although no longer necessary for the purposes of the processing, you need them for the establishment, exercise or defence of legal claims;

obtain the deletion of your personal data, in particular where one of the following grounds applies

1) your data is no longer necessary for the purposes of the processing;

2) you have withdrawn your consent to the processing of your data and there is no other legal basis for the processing.

Who has access to your data?

Your data is only accessible to Dokeos staff members and its subcontractors in the strict context of their working relationship with Dokeos and for which they have undertaken to respect this charter.

We do not disclose your personal information to third parties without your prior consent unless it is necessary to respond to your requests, or we are legally required to do so.

Do we use cookies?

The website uses cookies to make navigation more useful and reliable. Some of these cookies are necessary for the website to function, and others are used to enhance your experience.

Most web browsers are set to automatically accept cookies. If you wish to customize the way they are handled, you must change your browser settings. You can find more information on this below.

By visiting and using the website, you expressly accept the management of cookies described below.

Definition: A “cookie” is a data or text file that a website’s server temporarily or permanently stores on the user’s equipment (computer hard disk, tablet, smartphone, or any other similar device) through the user’s browser.

Cookies store a number of pieces of information, such as the language preferences of visitors. Other cookies collect statistics about the users of a website or ensure that printed material appears correctly and that applications work well on the website.

What types of cookies do we use?

On the website, we use the following cookies:

Essential or technical cookies: these are cookies that are essential to the functioning of the website, enabling good communication and intended to facilitate navigation;

Statistical or analytical cookies: these cookies allow us to recognize and count the number of visitors and to see their browsing behavior when they visit the website. This allows us to improve the user’s browsing experience and to make it easier for them to find what they are looking for;

Functional cookies: These cookies enable specific functions on the website to improve the user experience and ease of use, including remembering the user’s preference choices (e.g. language);

Performance cookies: These cookies collect information about how visitors use the website. They allow us to evaluate and improve the content and performance of the website (for example, by counting the number of visitors, identifying the most popular pages or clicks), and to better match the content of the website to the user’s personal preferences;

Tracking cookies: the website uses tracking cookies via Google Analytics, to help us measure how users interact with the website content, and which generates visit statistics on a strictly anonymous basis. These statistics allow us to continually improve the website and provide the user with relevant content. We use Google Analytics to gain insight into the traffic on the website, the origin of this traffic, and the pages visited. This means that Google acts as a subcontractor. The information collected by Google Analytics has been generated as anonymously as possible. This means that it is not possible to identify the persons who visit the website. For more information, the user is invited to consult the Google data protection policy, which is available at the following address:

The retention period of cookies varies according to their type: essential cookies are generally retained until the browser is closed, while functional cookies remain valid for 1 year and performance cookies for 4 years.

We allow public search engines to visit the website via spiders for the sole purpose of making the website accessible via their search engines, without granting us the right to archive the website. We reserve the right to withdraw the permission mentioned in this article at any time.

How can you manage/deactivate cookies?

Most browsers are set to automatically accept cookies, but all allow you to customize the settings to suit your preferences.

If you do not want the website to place cookies on your computer/mobile device, you can easily manage or delete them by changing your browser settings. You can also program your browser to notify you when you receive a cookie so that you can decide whether to accept it.

If you wish to block and/or manage certain cookies, you can do so by following the link linked to your browser:

Internet Explorer:




If you do not wish to accept cookies from Google Analytics, you can indicate this via the cookie message that appears on your first visit to the website or by customizing your browser settings to refuse cookies.

To stop being tracked by Google Analytics on any website, you are invited to visit

If you disable certain cookies, some parts of the website may not be available and/or usable or may only be partially available.

How do we secure your personal data?

We implement appropriate technical and organizational measures to ensure a level of security for the processing and the data collected that is appropriate to the risks presented by the processing and the nature of the data to be protected. We take into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing as well as the risks to your rights and freedoms.

We always use encryption technologies that are recognized as industry standards in the IT sector when we transfer or receive data on the website.

We have appropriate security measures in place to protect and prevent the loss, misuse, or alteration of information received on the website.

Making a complaint or claim?

If you wish to react to any of the practices described in this Charter, you can contact us at

You can lodge a complaint with the Belgian Commission for the Protection of Privacy at the following address

Autorité pour la Protection des Données

Rue de la Presse, 35

1000 Bruxelles

Phone. + 32 2 274 48 00

Fax. + 32 2 274 48 35

You can also file a complaint with the court of the first instance in your place of residence.

For more information on complaints and possible remedies, you are invited to consult the following address of the Belgian Commission for the Protection of Privacy :

How to contact us?

If you have any questions and/or complaints, particularly about the clarity and accessibility of the present Charter, you can contact us at the following addresses:

By email:

By post: Dokeos SRL, Rue Provinciale, 264, 1301 BIERGES

Modification of the present Charter

We reserve the right to change the provisions of this Policy at any time. Changes will be published with a notice as to when they come into effect.

Applicable law and jurisdiction

The present Charter is governed by Belgian law.

Any dispute relating to the interpretation or execution of this Charter will be subject to Belgian law and will fall under the exclusive jurisdiction of the courts of the judicial district of Brabant Wallon, Belgium.

Last update: 14 July 2022.